Programme Coordinator & Client Experience Ambassador

May 14, 2024
$800 - $2500 / month
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Who We Are

About Us aquaDucks was founded in 1989 and we provide swimming lessons across multiple locations in Singapore. We are proud to offer our students a unique swim experience with a truly professional team. We have blended the best techniques from all over the world combined with extremely passionate coaches, to deliver you an exclusive world class swimming programme. Our mission is to empower students with exceptional and enjoyable swim journeys, fostering comfort, safety, and excellence in swimming as an essential way of life. We are dedicated to teaching the finest lifesaving techniques and encouraging a profound connection with swimming that extends beyond the pool. The Team We are proud to be a fun and dynamic place to work and believe that having a happy team with a positive culture is key to our school鈥檚 success. This positive culture is something we consciously work on at aquaDucks for a very important reason. The positive school climate is directly related to learning and success and in our case that means learning to swim! We believe that an environment where students feel safe, respected, supported and valued provides a foundation for students to best learn and achieve.

Job Description

The role

As a Programme Coordinator & Client Experience Officer, you will be the friendly face and voice of our swim school, ensuring that every interaction with our clients is positive and memorable.聽 Your responsibilities include:

路聽聽聽聽聽聽 Greeting clients and the families warmly and assisting them with inquiries, registrations and scheduling.

路聽聽聽聽聽聽 Providing information about our swim programmes, facilities and policies with enthusiasm and clarity.

路聽聽聽聽聽聽 Handling phone, email and in-person inquiries promptly and professionally.

路聽聽聽聽聽聽 Managing client accounts, payments and records accurately.

路聽聽聽聽聽聽 Resolving client concerns and ensuring their overall satisfaction with our school鈥檚 services.

路聽聽聽聽聽聽 Collaborating with swim coaches and other team members to coordinate class schedules and maintain a smooth operation.


What we鈥檙e looking for

路聽聽聽聽聽聽聽 Excellent communication skills with a friendly and professional demeanor.

路聽聽聽聽聽聽聽 Strong customer service orientation and the ability to handle inquiries and concerns effectively.

路聽聽聽聽聽聽聽 Organizational skills with attention to detail and accuracy in data entry and record-keeping.

路聽聽聽聽聽聽聽 Ability to multitask in a fast-paced environment and adapt to changing priorities.

路聽聽聽聽聽聽聽 Passion for swimming and genuine desire to promote water safety and enjoyment.

路聽聽聽聽聽聽聽 Ability to work independently and as part of a team

路聽聽聽聽聽聽聽 Previous customer service experience is preferred but no required.