Sales/ Senior Associate
Who We Are
Job Description
Job Title                                        Sales/ Senior Associate
Reporting to                                  Store Manager/ Store Supervisor
Country / Location                        Singapore
Position Overview
The sales associate is responsible to provide customers with elevated customer experience through sharing latest trends and tips, sharing product knowledge and maintaining good customer relationship to drive sales. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.)
Roles & Responsibilities
• Provide and maintain excellent, professional, and personalized service to customers
• Creates positive first impression by having energetic attitude and a sparkling clean and organized environment
• Demonstrates expertise in all current relevant information relating the product and in-store activities
• Understands and adhere to the Visual Merchandising Standards
• Recognize sales opportunities when dealing with customers and be able to upsell/ cross-sell at point of service to drive and achieve monthly sales team target
• Provides efficient service at the cash wrap, offers Gift Cards and captures customers information in the database (VIP/CRM)
• Performs housekeeping duties & inventory replenishment as required, always adhere to company’s SOP
Key Competencies
• Results Driven – Takes direction well and able to work with high accountability. Seeks out resources to get things done
• Teamwork – Builds good working relationships and communicate effectively across team and organization
• Customer Experience – A customer centricity mindset by putting the customer at the heart of our business
Job Requirements
• A great team player with positive energy
• Proactive and determined
• Service-oriented with excellent communication skills
• Passion for Fashion and Luxury Goods sector
• Multi-task and adapt to changing priorities
• Able to perform retail operational hours, which include weekends and public holidays
• English language skills are an asset
