Customer Service Representative

Venture Smarter
Customer
Others
September 11, 2024
$5500 - $6500 / month
Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!
Full Time
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Who We Are

Venture Smarter is your trusted partner in navigating the complex landscape of business growth and transition. We believe that the key to staying ahead in today's competitive market lies in employing innovative, yet tried-and-tested business strategies. Our core values—innovation, integrity, and impact—drive us to deliver solutions that are both effective and ethical. We offer a comprehensive range of services, from business strategy and legal consultancy to market entry and exit solutions. Whether you're looking to enter new markets, expand existing ones, or plan for mergers and acquisitions, our services are designed to guide you through every transitional phase.

Job Description

The role:

Earn up to $5,500 per month (depends on experience) as Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition.

As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with information, assistance, and support regarding our products and services. You will also handle customer inquiries, complaints, and feedback through various channels, such as phone, email, chat, and social media.

Head on over to search on Google for “Venture Smarter” then go to our Career page from the homepage – if you dare to aspire for better in your career!

**** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications — all communications from us will only be sent via email.

If you don’t receive a message, please feel free to re-apply after 6 months to another opening suitable for you in our company. ****

Venture Smarter has been featured on media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out – you’ll know we’re the place to be.

What the job entails:

•  Answer incoming calls and emails from customers and respond to their questions and concerns

•  Provide information about our products and services, such as features, benefits, pricing, and availability

•  Process orders, payments, refunds, and returns, and update customer records accordingly

•  Resolve customer issues and complaints, or escalate them to the appropriate department or manager

•  Collect and record customer feedback and suggestions, and share them with the relevant teams

•  Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary

•  Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery

•  Stay updated on our products and services, policies and procedures, and industry trends and best practices

 

Job Requirements:

•  High school diploma or equivalent; bachelor’s degree in a related field is a plus

•  Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry

•  Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders

•  Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk

•  Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations

•  Ability to work independently and as part of a team, and manage multiple tasks and priorities

•  Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset

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