[Internship] Tech Support Assistant
Who We Are
About TSL:
TSL Media Group is Singapore’s leading data-driven and content-led media tech collective. The Group has a team of over 200 staff and is home to some of the most well-loved media brands in the region, such as TheSmartLocal, Must Share News and Eatbook. Driven by a mission to connect the world through a hyperlocal lens, TSL Media Group has an annual viewership of over 200 million pageviews and 200 million video views across all of its websites and social media platforms. For more information, visit https://tslmedia.sg/.
TSL is built on an energetic and collaborative work culture. We operate on hybrid work arrangements in a bid to aid employees balance work life and personal life.
What you will do:
This is an exciting opportunity that is also open for current students and recent graduates who are passionate about video production, content creation, digital marketing, project management in the new media industry!
At TSL Media Group, you won’t just be joining a team – you’ll be joining a community of creatives who are committed to making a difference in the digital media landscape.
Job Description
About the role:
We are seeking a highly motivated Tech Support Intern to join our Tech team.
You should be passionate about technology, have excellent problem-solving skills, and be able to communicate technical information to non-technical users effectively.
This unique opportunity will allow you to be exposed to the workings of a growing media company as well as working with an experienced team!
You must be able to commit to a minimum of 16-weeks (4 months) internship.
What you will do:
- Work with the team to resolve Tech support requests from employees (hardware, software or network connectivity)
- Provide 1st level desktop, network and application support
- Support and troubleshoot software and hardware equipment needs across TSL SG and its overseas counterparts
- Investigate, diagnose and resolve software and hardware issues
- Support and maintain physical security systems such as CCTV, door access etc.
- Maintain and update technical documentation
- Collaborate closely with the HR team to ensure a smooth and seamless onboarding and exit process on IT related matters
- Assist with Asset Tracking and Asset Management
- Participate in ad-hoc projects and assignments as needed
The successful candidate should have:
- Possess or currently studying for a Diploma/Degree in Information Technology or equivalent
- Basic knowledge of operating systems, software, and hardware, including Windows and Mac OS
- Strong analytical and problem-solving abilities, ensuring accuracy and attention to detail
- Strong verbal and written communication skills
- Able to explain technical information to non-technical users in a clear and concise manner
- Able to work independently and as a team in a fast-paced environment
- Able to manage multiple activities and projects simultaneously
- Able to commit for a minimum of 16-weeks (4 months) internship
What you will gain:
- Opportunity to set foot into the media industry through a leading, homegrown media company
- Practical experience in Tech Support Operations
- Gain hands-on experience in diagnosing and resolving software, hardware, and network issues while providing first-level support and maintaining IT systems across multiple locations
- Potential for future employment opportunities based on performance