Customer Service Officer

Caring Group Pte Ltd
Customer
Singapore
May 22, 2025
$3500 - $3500 / month
Employee Benefits: Competitive salary packages, comprehensive health benefits, wellness programs, and more. You will get to enjoy: §  Referral Incentives §  AWS and Annual Performance Bonus §  Medical benefits §  Dental benefits §  External training and development opportunities §  Products and Services Benefits
Full Time
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Who We Are

We are probably the most positively reviewed facial spa in Singapore, with over 3,400+ 5-Star reviews on Google and Facebook. Since our establishment in 2013, we’re fueled by our mission to make beautiful skin a reality for everyone. Caring Skin combines cutting-edge technology and plant-based ingredients to provide bespoke, targeted facial treatments catered to customers with sensitive and acne-prone skin. We are individuals with big hearts, where we are committed to walking the journey towards healthier skin with our customers together, side-by-side. Be part of our growing team with a driven passion not just to be at the forefront of the facial beauty industry, but to provide professional service to our customers with a genuine heart. We treat everyone like family and we are loyal to our core values. With them, it creates a great place to work while bringing us towards our vision to be a brand people can trust to achieve their beauty goals. Our people are our most valuable assets and employees hail from diverse backgrounds and cultures with unity by a shared passion and drive for the beauty industry. If you’re passionate about skincare and are looking for an equally motivated team that aims to provide quality service, join us today!

Job Description

We are seeking a dynamic and customer-focused Customer Service Executive to join our team. This role is ideal for fresh diploma holders who are eager to develop their skills in customer relations and problem-solving. You will be customers’ first point of contact, ensuring their inquiries and concerns are handled professionally and efficiently.

Please note that this position requires flexibility during retail hours, including weekends and holidays.

Position Overview:

Reporting directly to the Branch Manager and Customer Service Supervisor, you will play an essential role in Caring Skin’s growth journey as we expand. Join us and be a part of our exciting success story!

 

What We Offer:

·         Opportunities for career growth and development

·         Competitive salary and benefits package

·         Employee discounts on products and services

·         A supportive and inclusive work environment

 

Key Responsibilities:

Customer Assistance:

  • Welcome and assist customers warmly, providing accurate information on products, services, and promotions.
  • Act as a brand ambassador, embodying Caring Skin’s values and image.

Problem Solving

  • Address customer inquiries, concerns, and complaints in a timely and effective manner to ensure a positive customer experience.

 

Appointment Scheduling Support:

  • Assist in maximizing appointment bookings and scheduling for customers in an efficient, organized manner.

 

Product Knowledge and Enquiries:

  • Stay updated on new products, services, and promotions to provide accurate information.
  • Professionally handle walk-in customers, incoming calls, and email inquiries.

Team Collaboration:

  • Work collaboratively within the branch and across departments to fulfill customer needs and enhance operational efficiency.
  • Contribute to a positive team environment that values mutual support.

 

Customer Feedback

  • Promptly handle customer requests and follow up to ensure satisfaction.
  • Engage with clients on skin condition progress, treatment updates, and appointment scheduling.
  • Gather and relay customer feedback to management for continuous improvement

 

Store Maintenance:

  • Keep the store clean, organized, and visually appealing, including ensuring product displays are in order.

 

What You Can Bring to the Team:

·         A strong focus on customer satisfaction and service excellence

·         A resourceful, solution-oriented approach to problem-solving

·         Exceptional communication and interaction skills

·         Strong organizational, planning, and multitasking abilities

·         A collaborative mindset that supports teamwork

 

Requirements:

·         Open to Singaporeans only

·         Diploma in any field (Fresh graduates are encouraged to apply).

·         Flexible availability, including evenings, weekends, and holidays

·         Strong communication skills (verbal and written).

 

What We Offer:

·         Competitive salary and benefits package.

·         Opportunities for career advancement within the company.

·         Employee discounts on products and services.

·         A supportive and inclusive work environment.

 

Job Location (Multiple Location): (2 outlets rotating)

 

·           East (Bedok)

·           North East (Kovan)

·           West (Clementi)

·           Central (Orchard)

 

Working Hours

For Weekdays: 11am – 9pm
For Weekends/PH: 10am – 8pm

How to Apply:

If you are passionate about customer service and excited to join a growing team, we’d love to hear from you! Please click on apply or email to hr@caringskin.com.sg or text to 8779 0917

Join Our Team at Caring Skin – A Certified Great Place to Work!

Are you looking for an exciting opportunity to grow your career in a company that truly values its employees? Caring Skin is a certified Great Place to Work, and we’re searching for talented individuals like you to join our dynamic team!

Why You’ll Love Working Here:

Certified Great Place to Work: We’re proud to be recognized for our outstanding workplace culture, where employee satisfaction and happiness are our top priorities.

Collaborative Environment: Our team thrives on collaboration and innovation. You’ll have the chance to work with some of the brightest minds in the industry.

Professional Development: We believe in continuous learning and growth. Enjoy access to various training programs, workshops, and mentorship opportunities.

Work-Life Balance: We understand the importance of balance. Our goal is to help employees harmonize their professional responsibilities with personal commitments, ensuring a fulfilling life both at work and home.

 

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