Chat Support Advisor

Job Description

Company: Total Shape
Location: Remote
Monthly Salary: $1,200 – $1,500 (USD), depending on experience

Role Overview:
We’re looking for a friendly, detail-oriented Chat Support Advisor to join our customer service team. You will be the first point of contact for our customers via live chat, ensuring prompt, accurate, and helpful responses.

Key Responsibilities:

Respond to customer inquiries via live chat, email, and messaging platforms promptly.

Provide accurate information about our products, services, and policies.

Assist customers with troubleshooting issues and resolving concerns.

Maintain a professional, empathetic, and customer-focused tone at all times.

Escalate complex issues to the appropriate department when necessary.

Keep records of customer interactions and feedback to improve service quality.

Qualifications:

Excellent written communication skills in English.

Previous experience in customer service, preferably in chat-based support.

Strong problem-solving abilities and attention to detail.

Ability to multitask and work in a fast-paced environment.

Basic technical troubleshooting skills.

Willingness to work flexible hours, including weekends if needed.

What We Offer:

Competitive monthly salary of $1,200 – $1,500.

100% remote work opportunity.

Paid training and continuous learning resources.

Supportive and collaborative work culture.

Opportunities for career growth within the company.

How to Apply:

Search on Google for “Total Shape” and then go to our Jobs page on the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.

Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.

We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For – Total Shape.

*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications — all communications from us will only be sent via email.

If you don’t receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***