Customer Experience & Ecommerce Operations

Who We Are

Job Description

Customer Service Executive
We are looking for an individual to help manage on e-retail experience on our webstore. From providing top class customer service to our valued customers, to handling the end-to-end fulfilment of the orders.
You will be working to be the key personnel to interface with our customers through our online stores
-Meticulous
-Service orientated
-Ability to multi task
-Strong command of languages

Job Scope
1. Customer Experience
– Handle Customer Enquiries via Phone and Chat (Provide great customer service, follow up, and recommendations)
– Reach out to customers to assist them in their purchase journey with us
– Handle reviews and feedback from customers
– Work with product team to provide feedback
– Reach out to customers to get feedback, and provide action plans to improve

2. Operations
– Process daily orders and manage logistics
– Manage eStore across Multi-Channels
– e-Merchandise of Products on eCommerce channels
– Overall eStore Store Management

3. eStore Merchandising
– Look to better merchandise on our store and uncover new ecommerce journey and experiences

Benefits
– Hold a key responsibility within a small and fast growing team
– Foster intra-preneurship within our organisation