Client Experience & Operations Executive
Who We Are
LavaVella is a brass powerhouse where purposeful design, cultural homage, and artisan execution meet. From ideation to installation, we offer end-to-end capabilities that allow us to craft unrepeatable, sculptural brass hardware for design-forward homes and hospitality spaces.
We exist to transform spaces with designs that carry meaning. Each piece is made by trusted artisans in Southeast Asia, guided by a deep respect for craftsmanship, exclusivity, and integrity. No two designs are ever the same.
We believe in protecting the art of handmaking. For us, brass is more than a material.
Itâs a medium for storytelling, honoring tradition, and elevating everyday life. Whether itâs for a dream project or a quiet detail in your home, we listen and execute beautifully with excellence.
We serve architects, interior designers, and discerning homeowners who value thoughtful leadership, precision, and presence in every touchpoint.
Job Description
LavaVella is a Singapore-based studio crafting distinctive brassware for homes, hospitality, and design-forward spaces. Every piece is made with intention; designed to bring character, clarity, and beauty into the everyday.
Weâre looking for a full-time team member who will become a key part of our daily rhythm. This role is suited for someone who brings presence to their work, thrives within structure, and cares about the small details that create meaningful customer experiences.
Responsibilities:
- Be the first point of contact for clients; both in the showroom and online
- Manage client communications via WhatsApp, Instagram, and email
- Follow up on leads with attentiveness and clarity
- Process and oversee orders from confirmation to collection
- Coordinate with our production team and ensure timelines are met
- Manage showroom flowâincluding restocking, upkeep, and product display
- â Pack and prepare orders with accuracy and care
- Support appointments, private previews, showroom events, and photoshoots
- Maintain internal systems (Asana, Shopify, Google Sheets) for visibility and consistency
- Support improvements to daily operations and client experience
Requirements:
- You speak and write clearly in English and are confident in customer interactions
- You take ownership of your responsibilities and follow through consistently
- You enjoy creating order, working with calm focus, and solving small challenges proactively
- Youâre familiar with WhatsApp and Google Sheets (Shopify/Asana experience is a plus)
- Youâve worked in a showroom, design retail, or operations role (preferred, but not required)
- â You value beauty, intentionality, and professionalism in your day-to-day work
- â Youâre looking to contribute meaningfully to a small, design-led brand
