Retail & Operations Manager

KLARRA
June 7, 2024
$3500 - $4500 / month
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Who We Are

Our mission is to provide value and inspiration to our community for an inspired, everyday living through creations with great attention to detail and quality, designed to be used and loved for a long time. We strive to grow alongside our community, putting our customers at the forefront and creating thoughtful, meaningful relationships with them. The KLARRA team is a passionate, motivated, warm and fun-loving family. We’re looking for like-minded and entrepreneurial people to join us to make an impact together.

Job Description

As a Retail & Operations Manager, you will play a key role in both HQ and Retail operations and experience.

You will be responsible to oversee and manage the overall functioning of retail stores and HQ operations, ensuring efficient operations within the company. Your key responsibilities are to optimize both the customer experience and the operational efficiency of the business. You should be someone who constantly challenges the status quo, seeks to better the customer experience and to improve the overall infrastructure that will help with the growth of the business. You are expected to be meticulous, highly organized, reliable, a problem solver, analytical, proactive, resourceful and one who does not mind getting your hands dirty to get the job done at times.

 

1. Retail Management

Store Operations: Ensuring smooth daily operations of retail stores, and that store condition, standards are carried out by retail team
Roster Scheduling: Overseeing, planning and managing of retail shift schedules and retail staff budget to achieve optimal staffing levels in delivering excellence in brand experience accordingly to peak periods and launches
Customer Experience: Enhancing customer satisfaction and addressing issues
Staff Management: Recruiting, training, supervising and mentoring store staff. To build a robust team of part time and full time brand ambassadors who possess the values of KLARRA and strongly believe in our mission. Conduct weekly visits and business reviews with retail team
Inventory Control: Managing stock levels, product mix, replenishment, and accuracy
Visual Merchandising: Improving and maintaining appealing and on-brand store and product displays
Sales Performance: Analyzing sales data.Setting and monitoring sales targets, as well as planning and executing strategies to achieve them
SOPs & Reporting: Consolidating data for reports to management and other departments. Develop, improve training process/ materials and ensure team is well-trained on policies, SOPs and that the procedures are performed accurately with exception, memorable customer service
Communications & Vendor management: Responsible for all communication between management/HQ and stores. Communicating with building, landlord management, vendors, contractors for store related matters when needed

2. Operations Management

Order Fulfilment: Overseeing the processing and delivery of customer orders
Logistics: Managing the warehouse, organization, movement and storage of goods
E-commerce Management: Handling online sales platforms data and inventory
Customer Service: Handle customer emails and returns. Ensuring high standards of customer service across all channels
Warehouse Management: Ensuring efficient warehousing and stock control
Budgeting: Planning and managing operational budgets
Process Improvement: Streamlining operations for efficiency and cost-effectiveness
Staff Management: Strategically and effectively plan operations permanent and temporary staffing and the staffing budget based on projected volume of order during seasonalities

3. Strategic Planning

Market Analysis: Analyzing market trends to inform strategic decisions
Business Growth: Identifying opportunities for expansion, improvement and areas for cost reduction
Ad-hoc: Involve in other ad-hoc duties and projects required by management

Requirements:

Minimum 3 years in retail and e-commerce operations, preferably fashion, and has experiences in managing a retail team (both front and back of house)
Strong leadership, communication, and organisational skills
Proficiency in English. Mandarin is a plus
Tech-savvy with experience in modern POS systems
Detail-oriented, reliable team player with a customer-centric approach
5-day work week
Passion for fashion is a bonus

Please send in your resume, related documents, expected salary and attach a photograph to¬†hr@klarra.com¬†with the subject ‘Retail & Operations Manager (Full Time)”. We regret to inform that only shortlisted candidates will be contacted