Job Description
MAAD Creatives is a boutique design agency with an eye for memorable visuals across the F&B and consumer retail industries, and sometimes wanders into the banking, healthcare, and hospitality worlds (check our website for proof!).
We’re now scouting for an experienced Account Servicing Executive / Manager to be the awesome bridge between our in-house creative geniuses and our clients, ensuring projects run smoothly, timelines are met, and everyone stays inspired and informed!
What you’d be doing:
π Client Whisperer: Own all client-facing communications β from timelines to email liaisons to having video and in-person meetings to discuss projects β with confidence and finesse.
𧩠Project Juggler: Manage and drive different project comms and coordination to deliver work in adherence to planned timelines.
π‘ Creative Brief Guru: Write concise briefs that leave little to no room for ambiguity, plan realistic timelines, and align resources through informed decision-making.
π€ Client Confidence Builder: Handle feedback, understand client needs, and become their go-to partner for counsel and support.
βοΈ Content Creator: Able to independently produce innovative and engaging content on demand for both client projects and the agency’s internal initiatives.
π Opportunity Spotter / Business Development: Resourceful and driven to help secure new project opportunities within existing and new accounts.
Who weβre looking for:
- Credentials β a background in Marketing / Visual Communications / Graphic Design.
- Experience (Executive) β At least 1 year solid experience as an account servicing executive in a design / creative studio environment would be necessary for you to keep up with this role.
- Experience (Manager) β At least 2 years as an account servicing executive / manager in a design / creative studio environment would be necessary for you to keep up with this role.
- Competent Communication Skills β You have competent English proficiency and the ability to convey ideas clearly, whether in writing, speaking, or presenting. You’re a pro at building rapport, navigating tough conversations, and turning complex briefs into actionable magic.
- Calm Under Pressure β Youβre not daunted by a fast-paced environment and zen enough to accept client whims even when they ruffle your organised feathers.
- Self-Starter β You are self-motivated and driven enough to initiate new ideas / change up failing plans / plan 3 steps ahead.
- Forward Thinking – Stays ahead of current trends and the ever-evolving design landscape, ensuring our ideas and executions remain fresh and forward-thinking (not dated).
- Detail-Driven β No detail is too small to ensure perfection.
- Fun βΒ You’re happy with the occasional helpful distractions from the studio’s 34kg playful dog and feisty 13-year-old cat.
Other information for you:
This role starts in 2025.
Before you click APPLY, please read this:
Locals only β No work permits available at the moment.
Send in your application to hello@maadcreatives.com with the following:
- A cover letter with anything quirky or surprisingly relevant youβd like us to know!
- Your availability and expected salary