Customer Success & Growth Executive

Who We Are

Job Description

Job Responsibilities

Showroom Operations

– Host customer appointments and walk-ins at our showroom

– Guide customers through test rides and product choices

– Prepare e-bikes and mobility devices for handover (basic checks, setup)

Sales & Lead Management

– Manage leads from WhatsApp, Carousell, and other platforms

– Engage customers via chat or calls and schedule visits

– Recommend products based on customer needs

– Close sales and follow up on payments or subscriptions

Customer Support & Relationship Management

– Be the main point of contact after a sale

– Help with repair bookings, servicing, or general questions

– Coordinate with our ops team to resolve issues smoothly

– Build long-term relationships with happy, returning customers

Requirements
– Open to fresh grads. No experience needed, just the right attitude

– Comfortable in both English and Mandarin to better serve our diverse customers

– Friendly, confident, and enjoys talking to people

– Organised and able to manage leads and follow-ups efficiently

– Genuinely interested in mobility tech like e-bikes, PMAs, and micromobility

– Willing to work some weekends and public holidays