Senior Lead Product Designer (User)

Who We Are

Job Description

Nice to Meet You! We are Ascenda

Ascenda provides the rewards infrastructure for leading financial services brands across the world.

Our clients include the world’s largest banks, top tier card issuers and fintechs who utilise our rewards infrastructure to power their earn & burn rewards programs. These include American Express, CapitalOne, HSBC, Brex, Virgin Money, SMBC, ICBC, Bradesco, ANZ, HDFC and Top 10 financial services brands in many other countries.

With a best-in-class technology suite and the world’s broadest rewards content marketplace, we are the engine behind winning premium rewards propositions for financial services all around the globe.

Our clients are spread across continents, and we serve over 1 billion customers globally. No matter where you are in the world, you’ll recognize our footprint!

We believe that nothing should stand in the way of companies who strive to drive growth via compelling and effortless rewards propositions that their customers love.

Welcome to the future of customer growth. Join us as we shape the future of rewards in financial services!

Join us as Senior Lead Product Designer in Singapore

Ascenda is seeking a highly experienced Senior Lead Product Designer to join our Creative team. The ideal candidate should have a minimum of 5-6 years of product design experience in the SaaS industry. As a Senior Lead Product Designer, you will be responsible for leading the creation of exceptional user experiences for our user persona as well as mentor the designer(s) within this team. In this role, you’ll work closely with your product and engineering counterparts as part of our three-in-a-pod model to design user experiences for our end-users.

Key responsibilities

• Drive the end-to-end product design process for the user persona, from user research, prototypes and low-fi wireframes, all the way to high-fidelity designs.
• Collaborate closely with product and engineering teams in a three-in-a-pod model, from concept to delivery.
• Collaborate with the Design Systems team to add new components to the design system(s) and to ensure design consistency across Ascenda’s products.
• Work closely with developers to ensure successful implementation of features.
• Design and conduct user testing sessions to collect actionable feedback and use these insights to enhance your designs and add features to the product roadmap.
• Monitor and analyze user experience performance in production, identifying areas for improvement.
• Conduct competitor and industry research to guide design decisions and stay up to date with the latest design trends and product features in our competitive landscape.
• Mentor and guide other designers within your team.

What we are looking for:

• Minimum of 5-7 years of professional experience in product design in the B2B SaaS industry.
• Experience in managing and mentoring designers.
• Experience in managing the entire product design process from start to finish independently, collaborating with engineers and product managers alike.
• Experience driving activation and engagement in a B2B SaaS product through the design of product-led growth strategies.
• Proficiency in both UX and UI: from user research, wireframing and user testing, to creating high-fidelity designs.
• Expertise in Figma for creating low, mid and high fidelity user journeys, as well as creating rapid and/or detailed prototypes.
• Familiarity with usability testing tools such as Maze, Usertesting.com etc.
• Strong portfolio showcasing outstanding user experiences.

Character & work ethic:

• A creator at heart with great design aesthetics, an eye for detail, and the ability to translate research into impactful design.
• Excellent communication and collaboration skills.
• The ability to work both independently and collaborate as part of a team, handling multiple projects simultaneously.
• A fast learner with a “get things done” attitude.
• Strong organizational skills, interpersonal skills and ability to manage conflicting requirements from different stakeholders.
• Passion for staying updated with industry trends.
• Always coming up with innovations and improvements, and driving these forward with great independence.

What matters at Ascenda:

We are passionate, we keep things simple, we focus on results, we work together & we innovate!

We have a rewarding working place that provides a:

• High growth environment & exponential career development
• Mobile & flexible work environment
• Competitive compensation
• Travel perks & Employee rewards

Ascenda is an equal opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.