Ticketing Manager

Singapore International Film Festival Ltd
Events & Live Productions Jobs, Project Management
Singapore
May 19, 2025
Contract / Freelance
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Who We Are

Founded in 1987, SGIFF is the largest and longest-running film event in Singapore. It has become an iconic event in the local arts calendar that is widely attended by international film critics, and known for its dynamic programming and focus on groundbreaking Asian cinema for Singapore and the region. Committed to nurturing and championing local and regional talent, its competition component, the Silver Screen Awards, brings together emerging filmmakers from Asia and Southeast Asia while paying tribute to acclaimed cinema legends. With its mentorship programmes, masterclasses and dialogues with attending filmmakers, the Festival also serves as a catalyst for igniting public interest, artistic dialogue, and cultural exchanges in the art of filmmaking. The SGIFF is organised by the Singapore International Film Festival Ltd, a non-profit organisation with Institution of Public Character (IPC) status. For more information, please visit www.sgiff.com.

Job Description

The Ticketing Manager oversees the full ticketing ecosystem of SGIFF, ensuring a smooth and professional experience for all ticket buyers, accredited guests, and VIPs. This role involves close collaboration with our ticketing platform, the website team, and internal departments to manage ticketing logistics, troubleshoot issues, and design policies around access and rush queue operations.

Period of Engagement: Contract for Hire 1 September – 19 December.

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope:

Ticketing Operations & Platform Liaison

  • Serve as the primary liaison with our ticketing platform on ticketing setup, venue/seating configurations, and allocations.

 

  • Monitor ticket sales and address platform-related issues promptly with technical support.

 

  • Guest & Sponsor Ticket Coordination
  • Coordinate and manage complimentary ticket allocations for sponsors, donors, and accredited guests.
  • Establish and communicate ticketing entitlements and policies to internal departments.
  • Queue Management & On-Site Protocols
  • Design and implement clear rules for rush queues and accreditation entry queues.
  • Work with Front of House Manager to train front-of-house staff on ticket scanning, access rights, and on-site troubleshooting procedures.

Website & Technical Coordination

  • Work with the website team to ensure accurate ticketing information is presented and updated online.
  • Test ticketing flows and address bugs or inconsistencies as needed.

Policy Development & Documentation

  • Draft and maintain ticketing terms and conditions, access policies, and guest eligibility guidelines.

 

  • Contribute to post-festival reporting with insights and improvement recommendations.

 

Skills & Qualifications

  • Experience in ticketing management, box office systems, or event operations.
  • Familiarity with ticketing platforms and technical troubleshooting.

 

  • Excellent communication skills, particularly as the liaison between the public and technical support teams.

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