Social Media Manager / Content Creator

Who We Are

Job Description

The Role

As a Social Media Manager, you will be responsible for developing and executing social media strategies, managing client accounts, and overseeing content creation to ensure client objectives are met. You will play a key role in account servicing and maintaining strong client relationships.

We’re open to junior and manager-level roles 🙂

Your responsibilities include:

Account Management & Strategy

• Developing comprehensive social media strategies aligned with client goals and brand guidelines.
• Managing multiple client accounts, ensuring timely delivery of content and reports.
• Conducting competitive analysis and market research to identify trends and opportunities for clients.
• Developing and presenting social media pitches and proposals for existing and potential clients.
• Tracking and analysing social media performance metrics, generating reports, and providing actionable insights to clients.
• Liaising with clients, providing regular updates, addressing feedback, and building strong, collaborative relationships.
• Handling client inquiries and issues promptly and professionally.

Content & Community Management

• Collaborating with the creative team (eg. art directors, producers, designers, content creators) to develop creative ideas, storyboards, and scripts for social media content, primarily focusing on Reels and TikToks.
• Ensuring content aligns with client briefs, objectives, and the latest social media trends.
• Overseeing the execution, scheduling, and posting of approved content across various social media platforms (TikTok, Instagram Reels, Meta Business Suite, Sprout Social, Emplifi, etc.).
  • Going on shoots, creating content and collaborating with creatives in the team on content for clients.
  • Editing content for social media content retainers (iPhone shoots & CapCut/Canva is ok)
• Monitoring social media channels for engagement, responding to comments and messages, and fostering online communities.
• Staying up-to-date with social media trends, algorithm changes, and best practices.

General Responsibilities

• Managing multiple projects in a fast-paced environment while maintaining a high level of organisation and attention to detail.
• Working closely with internal teams to ensure a smooth workflow from strategy to content delivery.

Requirements

• Proven experience in social media management and account servicing (for experienced applicants)
• Strong understanding of creating integrated content across digital and social platforms.
• Deep knowledge of social media trends, especially on TikTok and Instagram. (if you don’t know about Taylor Swift’s engagement or the Nara Smith memes please don’t apply)
• Ability to translate client briefs and objectives into effective social media strategies and content solutions.
• Excellent communication, presentation, and client-facing skills.
• Resourceful and independent working style, able to cope well under pressure.
• Able to work in a fast-paced environment and handle multiple projects simultaneously.
• Highly organised with strong attention to detail.
• Proficiency in video editing on TikTok & CapCut.
• Proficiency in using social media management platforms like Meta Business Suite, Sprout Social, or Emplifi.

Good to have

• Familiarity with video editing and image editing (Adobe Photoshop/Lightroom) and a keen creative eye to understand content creation workflows
• Vibes of someone chronically online