Customer Service Officer
Who We Are
At Antares Management Services (EA: 25C3031), we believe people are at the heart of every business success story. As a trusted manpower solutions partner, we connect talent with opportunity and empower organisations to achieve sustainable growth. Antares blends the personalisation of a boutique agency with the capabilities of a large-scale provider. This unique balance allows us to deliver tailored solutions, transparent performance insights, and long-term partnerships built on trust and integrity.Â
Job Description
Job Description:
- Greet shoppers, answer enquiries about products, store locations, and services, and provide accurate information on products & services.
- Professionally handle customer complaints, suggest appropriate solutions such as exchanges or refunds, and escalate complex cases to management when necessary.
- Manage in-person returns, exchanges, and cancellations according to store policies.
- Assist with mall promotions, redemption of vouchers, membership registrations, and general administrative tasks.
Job Requirements:
- Minimum of GCE ‘N’ or ‘O’ Levels.
- 1-2 years of experience in retail, hospitality, or concierge services is highly advantageous.
- Flexibility to work retail hours, which include shifts, weekends, and public holidays.
