Concierge

Job Description

Job Responsibilities:

• Greet shoppers.
• Answer enquiries and provide accurate information about products and services.
• Professionally handle customer complaints, suggest appropriate solutions such as exchanges or refunds, and escalate complex cases to management when necessary.
• Manage in-person returns, exchanges, and cancellations according to store policies.
• Assist with mall promotions, redemption of vouchers, membership registrations, and general administrative tasks.

Job Requirements:

• Minimum of GCE ‘N’ or ‘O’ Levels.
• 1-2 years of experience in retail, hospitality, or concierge services is highly advantageous.
• Flexibility to work retail hours, which include shifts, weekends, and public holidays.