Admin and Customer Support Executive (Part-Time, 3-Day Work Week)

Job Description

Role Overview

We are seeking a proactive and customer-focused Admin and Customer Support Executive to join our dance studio team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building strong relationships with customers and colleagues, and brings a thoughtful, solutions-oriented approach to daily operations. You’ll play a key role in ensuring smooth studio functioning, supporting both customers and teachers, and contributing to a culture of service excellence.

Key Responsibilities

• Greet and welcome customers, providing a warm and informative first impression
• Provide accurate information about classes, programs, and studio policies
• Respond to general support enquiries via email, WhatsApp, phone, and walk-ins
• Process student enrolments, withdrawals, payments, and other administrative tasks
• Maintain and audit records of class schedules, registrations, and payments using studio management software
• Address customer concerns or complaints professionally, escalating issues when appropriate
• Ensure studio premises are neat, well-organised, and report maintenance needs to relevant personnel
• Collaborate within and across teams to support business goals and service standards
• Help implement operational improvements and support the execution of studio plans
• Contribute to a positive team environment by sharing knowledge, supporting peers, and helping coordinate daily priorities

About You

You’re a confident communicator with a strong sense of ownership and a natural ability to guide others. You bring:

• Minimum 3–5 years of experience in customer support, administration, or operations
• Experience working in team environments, with exposure to coordinating or mentoring others
• Strong planning and execution skills with the ability to manage multiple priorities simultaneously
• Proficiency in office and studio management software
• Excellent interpersonal skills and the ability to connect with people from diverse backgrounds
• A proactive, solutions-oriented mindset with a focus on continuous improvement
• Ability to work independently and collaboratively in a fast-paced, service-driven environment

Working Hours

• 3 days per week: Must be able to commit 1 weekday + 2 weekends
• Weekdays: 10am – 7pm
• Weekends: 9am – 6pm