Visitor Experience Ambassador

Job Description

Employment Type: Full-Time Contract / Part-Time
Event Period: Dec 2026 – Jul 2027
Location: Gardens by the Bay

Responsibilities

Welcome visitors and provide exhibition information and assistance.
Scan and validate tickets and handle admission enquiries.
Manage queues, entry points and visitor flow.
Guide visitors through exhibition and interactive zones.
Explain activities and ensure proper visitor etiquette.
Assist families, elderly visitors and guests requiring additional support.
Handle visitor feedback and basic service recovery.
Monitor assigned areas and ensure safety and operational guidelines.
Escalate complaints, incidents and equipment issues promptly.
Attend training and daily operational briefings.
Support daily opening, closing and other exhibition duties.

Requirements

Friendly, approachable and customer-service oriented.
Good communication skills with a patient and calm manner.
Comfortable standing/walking for extended periods and working in busy environments.
Willing to work weekends/PH.
Customer service, retail, hospitality, attractions or events experience is a plus.
Interest in animation, arts or themed exhibitions is advantageous.
Training provided.

Availability

Full-time applicants must be able to commit to the full event period.
Part-time applicants must be able to commit to at least three days per week, including at least one weekend.
All applicants must be available for the required pre-event training.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
We regret only shortlisted candidates will be notified.
Gwenneth Kirsten Wee
Reg No. R1545315 | EA: 25C3031 | UEN: 202527765K
gwenwee@antares.com.sg
[Antares Management Services Pte Ltd]