Account Director

Job Description

Your role at a glance

A strategic thinker, master communicator, and revenue driver with a passion for leading client relationships and delivering bold, impactful campaigns.

You’ll be the bridge between visionary clients and the powerhouse teams that bring ideas to life, where speed meets excellence, and creativity drives real business outcomes.

Key Responsibilities

Client Relationship Management & Business Development

• Build, maintain, and deepen trusted relationships with both new prospects and long-term clients.
• Drive business growth through proactive lead generation, upselling, and account expansion strategies.
• Serve as the senior point-of-contact and strategic advisor for key accounts.

Strategic Leadership & Campaign Oversight

• Lead the direction, development, and delivery of end-to-end integrated campaigns (events, media, creative).
• Partner with internal creative, production, and ops teams to ensure seamless execution and measurable outcomes.
• Translate client needs into actionable strategies that align with broader business goals.

Internal Leadership & Operations

• Oversee daily activity and output across the client servicing team and project teams.
• Streamline processes for improved efficiency, communication, and accountability across departments.
• Track internal and external KPIs to ensure consistent service excellence and project success.

Creative & Industry Foresight

• Stay ahead of industry trends, audience behaviours, technologies, and emerging creative formats.
• Regularly share insights, benchmark ideas, and challenge teams to stay innovative and bold.
• Bring fresh, progressive thinking to every client conversation and internal brainstorm.

P&L & Resource Management

• Manage project budgets and client account profitability with precision.
• Provide accurate cost projections, resource allocations, and reporting across multiple campaigns.
• Ensure strong financial stewardship without compromising on creativity or quality.

Requirements & Profile

• 5–10 years’ experience in account management, business development, or strategic leadership in events, creative, production, advertising, digital, or media agencies.
• Proven track record in managing high-value clients and growing existing accounts through relationship excellence and solution selling.
• Problem-solver by nature, with a calm head under pressure and the drive to make things happen, no matter what.
• Meticulous with a sharp eye for creative detail, strong aesthetic sense, and an instinct for what works.
• Excellent time management with the ability to manage multiple campaigns and clients at once.
• Strong interpersonal, presentation, negotiation, and communication skills (verbal and written).
• Positive, motivated, self-starting team leader with great ethics and energy.
• A strategic thinker who can zoom out to see the bigger picture and zoom in to handle the finer details.
• Singaporeans and Permanent Residents only.