Operations Associate
Who We Are
Fayth is a fashion retailer who designs and sells its own line of apparel in full range of sizes on our e-commerce platform and retail stores.
If you have an interest in pursuing a career in the fast-growing fashion industry, Fayth is where you will get to learn the inner workings of combining e-commerce with traditional retail stores. You will develop your skills. You will be given responsibilities. And you will be given plenty of hands-on experience to make a difference.
Job Description
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The Role
Our Operations Associate support the day-to-day aspect of an e-commerce website which includes
- Dealing with all customer queries including but not limited to fashion advice, feedback and/or technical related questions.
- Fulfilling customers’ orders; Receiving, putting away, picking, sorting, packing, and shipping
- Monitoring products and quality checks
- Handling logistics with a content management system
- Relaying customer feedback to department head
- Assisting in any other administrative tasks
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Requirements:
- Strong command of the English language
- Strong computer skills to include MS Office, web based systems and social media
- Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality and consistency.
- Understands and communicates verbal and written instructions in a professional and courteous manner
- Applies feedback to improve performance and monitors own work to ensure quality
