E-Commerce Sales Executive/Manager

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Who We Are

Full Smart is a leading company in the smart home industry, specializing in the development of innovative products. Our extensive research in various fields has enabled us to introduce cutting-edge solutions such as digital locks, smart laundry systems, and smart curtains. These products can be seamlessly integrated with popular voice control systems like Google Home and Amazon Alexa, providing unparalleled convenience and comfort for your home life. At Full Smart, we are committed to continuously expanding our product portfolio to cater to the evolving needs of our users. Our focus on technological advancements and innovation drives us to develop practical, intelligent, and efficient product experiences. Moreover, we understand the importance of maintaining a balance between affordability and quality. By optimizing our production processes, we ensure that our high-end products are available to consumers at the most efficient prices, delivering exceptional cost-effectiveness. We place great emphasis on providing exceptional service experiences. Our dedicated after-sales technical team is highly reliable and trusted. We have established comprehensive local repair centers that offer prompt maintenance services, as well as personalized recommendations and solutions. This commitment ensures that users not only enjoy the convenience and benefits of smart technology but also feel secure and comfortable in their homes. Full Smart prides itself on being at the forefront of the latest technological advancements, offering the highest cost-effectiveness, and providing reliable after-sales service. Our goal is to deliver a brand-new smart home experience that enhances the lives of our users. Our Mission: Full Smart's mission is to revolutionize the concept of home living through the development of innovative and intelligent smart home solutions. We strive to enhance the everyday lives of individuals by delivering convenient, secure, and comfortable experiences that seamlessly integrate technology into their homes. Our mission is driven by a commitment to continuous research, innovation, and exceptional customer service. Our Vision: Full Smart's vision is to be a global leader in the smart home industry, recognized for our advanced technology, unmatched product experiences, and unwavering commitment to customer satisfaction. We envision a future where every home is equipped with intelligent and interconnected systems that enhance convenience, energy efficiency, and security. Our vision is to create a world where smart homes are accessible, affordable, and tailored to the unique needs and preferences of individuals, ultimately improving their quality of life. Through our relentless pursuit of innovation, we aim to shape the future of smart living and set new benchmarks for excellence in the industry. Core Value: Innovation: We value innovation as the driving force behind our products and solutions. We continuously explore new technologies, research, and development to bring cutting-edge and practical smart home experiences to our customers. Customer-centricity: Our customers are at the heart of everything we do. We prioritize their needs, preferences, and satisfaction in all aspects of our business. We strive to deliver exceptional customer experiences through our products, services, and after-sales support. Affordability and Accessibility: We believe that smart home technology should be accessible to all. We strive to strike a balance between affordability and quality, making our products and solutions accessible to a wide range of customers without compromising on performance or functionality.

Job Description

Responsibilities:

Prepare and upload product listings including content for various e-commerce partner’s platforms such as Shopee, Lazada, Facebook, etc in Singapore
Maintain and ensure all product information such as pricing, inventory, etc are up to date and available to sell
Receive and respond to eCommerce customer inquiries and concerns. Coordinating customer service through web chat, phone, and emails
Managing eCommerce customer’s comments and review through social media
Conduct daily monitoring of ad campaigns, optimizing keywords based on performance to maximize ROI
Work closely with the marketing department to plan and execute all marketing strategies/campaign mechanic to achieve the sales target
Consolidate sales performance from each platform for reporting and recommendation purposes
Other days to days of operation. Logistics-related matters regarding running an e-commerce business
What it takes:

At least 1-3 years of working experience in the related field
Excellent communication and interpersonal skills, both written and verbal.
Highly initiative with positive energy
Process good attitude toward learning and improving
Basic understanding of design software such as Adobe Photoshop/Illustrator, not a must but a plus point