Who We Are
Job Description
Our client communication teams are looking for a highly motivated and ambitious individual, who is looking to deliver high calibre, multi-channel communications solutions for our blue-chip client base, namely annual reports and reviews, sustainability reports, investor relations and other various stakeholder communications channels.
In the Account Management team, you will engage with senior stakeholders and provide you with the opportunity to develop an intimate understanding of your client’s strategy and business model as well as a deep knowledge of best practice and market trends in financial and non-financial reporting. In time you will have the opportunities and platform to develop your career and skills within this growing organisation.
The successful candidate must be comfortable communicating with clients and internal teams, have a keen eye for detail, strong communication and interpersonal skills, creative flair and the drive to grow client accounts.
Account management
- Successfully manage the delivery of assigned mixed-media projects mostly in print and e-publishing, taking responsibility for all deliverables from conception to final delivery
- Develop an intrinsic understanding of your clients’ business model and strategy to craft their corporate story/message
- Effectively manage each project stage across multiple accounts/projects
- Accurately prepare all project documentation
- Demonstrate real strength in identifying and managing account and project problems independently and provide effective solutions
Client relationship management
- Proactively build strong client relationships with your day-to-day client contacts
- Always deliver exemplary client services helping to ensure we maintain the current high levels of client satisfaction and continually seek ways to exceed our clients’ expectations
Commercial responsibility
- Work closely with your team leader to develop your commercial awareness of Black Sun’s job costing and fee structures
- Effectively manage project budgets by implementing all Black Sun’s quality assurance and financial processes
- Where necessary, work with your team leader to develop strategies for auditing and managing overrun costs from clients
New business and client development
- Work closely with team leaders to successfully identify new business opportunities from your existing clients, crafting client proposals and effectively presenting concepts and delivery presentations
- Support the new business process by assisting with the delivery of new business proposals
Research and strategic development
- Support internal teams with Black Sun’s research into best practice corporate communications by conducting research
- Continually drive your understanding of our clients’ businesses, the industries they operate in, and trends in best practice corporate communications
Qualifications, experience & skills:
- Minimum 2 years agency or client-side experience, ideally within corporate marketing and communications.
- Excellent writing, editing, proof reading skills are essential.
- Strong communication and interpersonal skills are essential.
- Exceptional attention to detail; and
- Be fully conversant with Microsoft Word, Excel, and PowerPoint.
Your personal qualities:
- Strong interpersonal and communications skills necessary to build trust and respect both externally and internally.
- High-quality service ethic and committed to customer service excellence.
- Ability to manage many urgent and often conflicting priorities.
- Strong ‘can do’ attitude with an innate ambition to take initiative and work by yourself as well as in a team.
- Flexibility and team-focused approach with a ‘roll up your sleeves’ attitude to getting the job done.
Reporting Relationships
- Reporting to: Account Director
- Work closely with: Creative and Production teams, as well as Digital, Research & Strategy and Finance teams.