Executive, Research Operations

Who We Are

Job Description

Job Scope

We are seeking a dynamic and driven individual to join our team. The ideal candidate may be a recent graduate or someone with 1-2 years of experience in market research. The role entails two key fundamental areas:

Fieldwork Operations

–        Support in managing the fieldwork team that comprises of field supervisors and interviewers/ surveyors to ensure smooth operations on the ground.

–        Recruit, brief and train new surveyor/interviewer hires to ensure that they are knowledgeable about the project requirements and execute their tasks smoothly.

–        Assist in fieldwork planning by assigning surveyors to various projects or schedules.

–        Build strong rapport with the supervisors and interviewers.

–        Monitor fieldwork progress/quotas closely.

–        Conduct quality control checks on fieldwork as well as data to ensure accuracy and reliability.

–        Able to run fieldwork based on a diverse array of survey methodologies and sampling methods.

–        Escalate and address fieldwork issues in a timely manner.

Project Management

–        Ensure project plans and schedules, including timelines and milestones, are adhered to.

–        Support in establishing fieldwork plan, schedule, documentation, standard operating procedure (SOPs) and training materials.

–        Ensure compliance with processes and documentations (e.g. consent forms, acknowledgement forms, call logs/updates) for the projects.

–        Provide regular updates on the progress of projects to leadership and broader team.

–        Manage project within budgeted cost and time and the resources required (e.g. tablets and incentives) are ready for deployment.

–        Support the process of data cleaning and processing.

–        Identify areas for process improvement and implement changes as necessary to improve efficiency and effectiveness.

–        Work with cross-functional teams to ensure successful completion of research projects.

Job requirements and expectations

–        Minimum qualification of diploma. Bachelor’s degree in a relevant field will be advantageous.

–        Fresh graduates (polytechnics or university) are welcome to apply.

–        Strong attention to detail and being highly organised are important.

–        Able to perform and remain poise even in challenging situations.

–        Possesses great soft skills and personality – approachable, candid, go-getting and collaborative.

–        Strong communication skills and the ability to work effectively with cross-functional teams, external vendors, and field workers.

–        Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.

About us

Welcome to the Insights Table. We are a market research agency that see ourselves being able to do better for the industry. On our table, we are proud of our drive, conviction, and authenticity to deliver best-in-class insights and value to our clients. We strive to create a work environment that excites and motivates our people on the table. An environment where individuals can be excited about starting their day, with a purpose, every day.

This is a table where insights are uncovered, curiosity leads to answers, important agenda are discussed, and informed decisions are made. Above all, everyone on the table enjoys coming together.