Social Media & Community Associate (Retail & Digital)

Who We Are

Job Description

Role Overview
We are looking for a creative and proactive Social Media & Community Associate to bridge the gap between our online presence and physical retail operations. You won’t just be posting content; you will be the “voice” of our brand across social platforms and the “host” of our thriving WhatsApp communities, ensuring our customers feel heard and supported whether they are online or in-store.

Key Responsibilities
1. Social Media Management

Plan and execute a content calendar for Instagram, Facebook, and TikTok.

Create engaging “boots-on-the-ground” content (short-form videos, photos) featuring our retail products.

Monitor trends to keep our brand relevant in the local market.

2. WhatsApp Community & Engagement

Manage and grow our exclusive WhatsApp broadcast groups/communities.

Respond promptly to customer inquiries, providing product recommendations and stock updates.

Drive sales by sharing “exclusive drops” or “flash deals” directly to our community members.

3. Retail & Customer Support

Assist with retail operations during peak periods or special events.

Gather feedback from in-store customers to inform future social media content.

Ensure a seamless “O2O” (Online-to-Offline) experience for customers.

Requirements
Communication: Exceptional written English with a friendly, conversational tone (Singlish fluency is a plus for community rapport!).

Tech-Savvy: Proficient in Canva, CapCut (or similar mobile editing tools), and WhatsApp Business.

Mindset: A “people person” who enjoys interacting with customers both behind a screen and face-to-face.

Availability: Must be comfortable working a retail-aligned schedule (including occasional weekends/public holidays). Rostered