Social Media Intern

Job Description

About The M Makers

The M Makers is an integrated marketing and communications agency focused on delivering meaningful, measurable outcomes for our clients. We combine strategy, media, content, creative, events, and influencer marketing to solve real business challenges through thoughtful planning and strong execution.

We value ownership, accountability, and collaboration, and we exist to make a meaningful mark on our clients’ businesses through work that drives lasting impact.

Role Purpose

The Social Media Intern supports the social and content team in creating, publishing, and managing social media content across platforms. This role is designed as a learning opportunity for individuals who are curious about social media, digital content, and agency work, and who are eager to gain hands-on experience in a fast-paced environment.

Key Responsibilities:

Content Support and Publishing

• Assist in preparing social media content such as captions, hashtags, and basic post formatting.
• Support content scheduling and publishing under the guidance of the social team.
• Ensure content is published accurately and on time according to approved calendars.

On-Ground Content Support (Photo / Video)

• Support on-ground social content shoots, including basic video capture, behind-the-scenes support, and coordination under guidance.
• Assist with simple mobile video recording for social media formats when required.
• Help with preparation and wrap-up tasks for content shoots, such as equipment setup, shot lists, and asset organisation.
• Follow guidance from content leads to ensure shoots run smoothly and safely.

Community and Engagement Support

• Monitor comments and messages on assigned social media accounts.
• Assist in responding to basic community interactions using approved guidelines.
• Escalate sensitive, negative, or complex interactions to the relevant team members promptly.

Reporting and Learning

• Support the collection of basic performance data such as reach, engagement, and impressions.
• Assist in compiling simple reports and observations for internal use.
• Learn how content performance informs future content ideas and improvements.

Collaboration and Operations

• Work closely with Social Content Executives, designers, and copywriters to support content delivery.
• Assist with administrative and coordination tasks related to social media operations.
• Communicate clearly and professionally with internal team members.

Professional Development

• Learn about social media platforms, content formats, and best practices.
• Stay curious about trends and new features across social platforms.
• Act responsibly, professionally, and with integrity at all times.

What We Look For

Requirements

• Currently pursuing or recently completed studies in marketing, communications, media, or a related field.
• Strong interest in social media, digital content, and online trends.
• Good written communication skills and attention to detail.
• Willingness to learn, take feedback, and follow instructions.
• Ability to manage time and meet deadlines reliably.

Personal Attributes

• Proactive and responsible attitude.
• Open to feedback and eager to learn.
• Team-oriented and collaborative.
• Organised and detail-focused.

How We Work at The M Makers

• We take ownership of our responsibilities and follow through on commitments.
• We communicate clearly, respectfully, and in a timely manner.
• We collaborate as a team and support one another.
• We value learning, growth, and integrity.

What We Do Not Expect From This Role

• Owning content strategy or editorial calendars.
• Independently leading or directing video shoots without supervision.
• Managing client relationships independently.
• Handling crisis communications or sensitive issues alone.
• Working beyond agreed hours without support or guidance.

This role is designed to provide meaningful learning exposure while supporting the team in delivering quality social media work.