Social Media Manager / Content Creator
Who We Are
The Social Arm is a culture-first content agency that specialises in curating social content for clients that work for their different audiences and objectives. We also do media buys, KOL engagements, and video production. You can view some of our work here: www.thesocialarm.com/work
Job Description
The Role
As a Social Media Manager, you will be responsible for developing and executing social media strategies, managing client accounts, and overseeing content creation to ensure client objectives are met. You will play a key role in account servicing and maintaining strong client relationships.
We’re open to junior and manager-level roles 🙂
Your responsibilities include:
Account Management & Strategy
- Developing comprehensive social media strategies aligned with client goals and brand guidelines.
- Managing multiple client accounts, ensuring timely delivery of content and reports.
- Conducting competitive analysis and market research to identify trends and opportunities for clients.
- Developing and presenting social media pitches and proposals for existing and potential clients.
- Tracking and analysing social media performance metrics, generating reports, and providing actionable insights to clients.
- Liaising with clients, providing regular updates, addressing feedback, and building strong, collaborative relationships.
- Handling client inquiries and issues promptly and professionally.
Content & Community Management
- Collaborating with the creative team (eg. art directors, producers, designers, content creators) to develop creative ideas, storyboards, and scripts for social media content, primarily focusing on Reels and TikToks.
- Ensuring content aligns with client briefs, objectives, and the latest social media trends.
- Overseeing the execution, scheduling, and posting of approved content across various social media platforms (TikTok, Instagram Reels, Meta Business Suite, Sprout Social, Emplifi, etc.).
- Going on shoots, creating content and collaborating with creatives in the team on content for clients.
- Editing content for social media content retainers (iPhone shoots & CapCut/Canva is ok)
- Monitoring social media channels for engagement, responding to comments and messages, and fostering online communities.
- Staying up-to-date with social media trends, algorithm changes, and best practices.
General Responsibilities
- Managing multiple projects in a fast-paced environment while maintaining a high level of organisation and attention to detail.
- Working closely with internal teams to ensure a smooth workflow from strategy to content delivery.
Requirements
- Proven experience in social media management and account servicing (for experienced applicants)
- Strong understanding of creating integrated content across digital and social platforms.
- Deep knowledge of social media trends, especially on TikTok and Instagram. (if you don’t know about Taylor Swift’s engagement or the Nara Smith memes please don’t apply)
- Ability to translate client briefs and objectives into effective social media strategies and content solutions.
- Excellent communication, presentation, and client-facing skills.
- Resourceful and independent working style, able to cope well under pressure.
- Able to work in a fast-paced environment and handle multiple projects simultaneously.
- Highly organised with strong attention to detail.
- Proficiency in video editing on TikTok & CapCut.
- Proficiency in using social media management platforms like Meta Business Suite, Sprout Social, or Emplifi.
Good to have
- Familiarity with video editing and image editing (Adobe Photoshop/Lightroom) and a keen creative eye to understand content creation workflows
- Vibes of someone chronically online
