Marketing Assistant cum Customer Service
Who We Are
Kelly Oriental Group is a growing premium wellness and aesthetic brand in Singapore.
Job Description
Marketing Assistant | Customer Service | Content CreationÂ
Key Responsibilities
– Front Desk & Customer Service
- Welcome customers and represent the company professionally at the front desk
- Handle customer enquiries through phone calls, WhatsApp and social media
- Manage appointment bookings, confirmations and reminders
- Maintain customer records and support daily front desk administration
- Learn about aesthetic treatments, customer needs and industry trends
- Assist with packing online orders and coordinating basic logistics matters
- Support other operational and administrative duties as required
– Marketing & Social Media
- Support the Marketing Team with social media content, filming and promotional activities
- Assist with account positioning, personal branding and maintaining a consistent content style
- Support the filming and management of multiple social media accounts
- Create content for TikTok, Instagram and Facebook
- Assist with copywriting, video filming, editing and Canva design
- Support content promotion, paid advertising and customer conversion activities
- Coordinate KOL collaborations, promotions and marketing campaigns
- Monitor platform updates, competitors and social media trends
