External Marketing
Job Description
Overview
Our department manages a large network of external marketing vendors and supports acquisition marketing operations through reporting, process management, and day to day operational coordination
The role is not focused on creative marketing. The team focuses on ensuring strong operational execution, clear reporting, effective vendor coordination, and continuous improvement of processes and workflows
We are looking for individuals who are structured, dependable, proactive, and strong in operations, with the ability to take ownership, communicate clearly, solve problems, and contribute to improving how the team operates
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Executive / Senior Executive / Lead Executive
This role is responsible for day to day vendor communication and operational execution. The role is responsible for ensuring vendor related activities are properly coordinated, required information is accurate and up to date, operational tasks are completed on time, and issues are properly followed up until resolution
Core Responsibilities
Communicate and coordinate with vendors on daily operational matters
Follow up with vendors on pending requests, information, documents, submissions, and action items
Collect, verify, and maintain accurate vendor and operational information in Radar, trackers, and other required system
Ensure vendor related activities are completed according to established processes and timelines
Identify missing, incorrect, or abnormal information and take the appropriate follow up action
Follow established SOPs, workflows, and escalation procedures
Coordinate with relevant internal departments when vendor related issues require additional support
Provide clear updates on ongoing issues, pending matters, and completed actions
Requirements
Rotation shift work is required
Able to communicate effectively in both written and spoken English and Chinese
Good attention to detail and ability to maintain accurate information
Responsible and work independently in completing assigned work
Willing to ask questions and clarify when information is unclear
Proactive in following up on outstanding matters without repeated reminders
Open to feedback and willing to continuously learn and improve
