Part-Time Customer Care & Operations Assistant

BRIXX DERMA
Administrative & Operations Jobs
Singapore
June 19, 2026
$15 / hour
Part Time
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Job Description

About Brixx Derma
Brixx Derma is a fast-growing beauty-tech and skincare brand focused on delivering clinic-inspired treatments from the comfort of home. We are looking for a reliable and organised individual to support our customer care, warranty, and e-commerce operations.

Responsibilities

  • Customer Support
  • Respond to customer enquiries across TikTok Shop, Shopee, Shopify, email, and social media channels.
  • Maintain a response time of within 24 hours during working days.
  • Assist customers with order, delivery, warranty, and product-related enquiries.

Warranty & Returns Management

  • Manage the warranty email inbox and maintain accurate records of customer cases.
  • Verify customer orders and warranty eligibility.
  • Coordinate warranty claims and returned devices.
  • Label and document returned products clearly for internal assessment and follow-up.
  • Update customers on warranty outcomes and resolutions.

Device Assessment Coordination

  • Visit the warehouse when devices are returned for inspection (typically once weekly or as required).
  • Perform basic device checks according to internal guidelines.
  • Document findings and escalate cases when necessary.

E-Commerce Support

  • Register for campaigns and promotional activities on TikTok Shop, Shopee, and other e-commerce platforms.
  • Assist with basic platform operations and administrative tasks.

Requirements

  • Strong written communication skills.
  • Organised and detail-oriented.
  • Comfortable communicating with customers professionally.
  • Familiarity with e-commerce platforms such as TikTok Shop, Shopee, or Shopify is a bonus.
  • Able to travel to the warehouse when required.
  • Responsible, responsive, and able to work independently.

Suitable For

  • Polytechnic or university students
  • Freelancers looking for flexible work
  • Individuals seeking part-time remote administrative and customer service experience

Working Arrangement
Flexible hours
Hybrid work arrangement
Approximately 5–6 hours per week
Training and SOPs will be provided

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