Operations Executive

Job Description

SOMETHING to HOLD

We are looking for a thoughtful, organised and dependable Operations Executive to support the day-to-day operations of Something to Hold.

This is a hands-on role for someone who enjoys bringing order to moving parts, takes pride in getting the details right, and is comfortable working across different areas of a growing fashion business. You will work closely with the team to ensure our products, inventory, orders and operational processes run smoothly — both behind the scenes and for our customers.

Key Responsibilities

Inventory & Stock Management
Manage day-to-day inventory movements across retail, online and other sales channels.
Coordinate stock receiving, transfers, replenishment and stock allocation.
Maintain accurate inventory records and investigate stock discrepancies.
Conduct regular stock counts and support periodic stocktakes.
Monitor stock levels and flag potential shortages or operational issues early.
Ensure products are properly labelled, organised and accounted for.

Order Fulfilment & Logistics
Oversee the accurate and timely fulfilment of online and retail-related orders.
Coordinate local and international deliveries, couriers and logistics partners.
Prepare shipping documentation and support customs and import/export requirements where necessary.
Troubleshoot delivery, fulfilment and logistics issues with a practical and customer-minded approach.
Support returns, exchanges and other post-purchase operational processes.

Retail & E-commerce Operations
Support the operational needs of our retail store and e-commerce business.
Coordinate stock replenishment and transfers to ensure appropriate product availability.
Maintain accurate product, inventory and operational information across relevant systems.
Support launches, promotions, pop-ups and other brand activities from an operational perspective.
Work closely with the retail team to identify and resolve recurring operational issues.

Procurement & Vendor Coordination
Coordinate orders for packaging, stationery, and other operational supplies.
Liaise with suppliers, vendors and service providers on timelines, deliveries and requirements.
Monitor supplies and anticipate replenishment needs.
Maintain organised records of purchases, invoices and operational expenses.

Operations & Administration
Maintain clear and organised operational records, documentation and trackers.
Assist with invoices, purchase orders, expense records and other administrative processes.
Support scheduling, coordination and other day-to-day business requirements.
Develop and maintain SOPs for recurring operational processes.
Identify opportunities to simplify workflows and improve efficiency as the business grows.

What We’re Looking For
1–3 years of experience in operations, logistics, inventory, retail, e-commerce or a related role; experience within fashion, lifestyle or consumer brands is an advantage.
Highly organised with strong attention to detail.
Reliable and comfortable taking ownership of day-to-day responsibilities.
Able to prioritise effectively and manage multiple moving parts.
A practical problem-solver who is comfortable responding to unexpected issues.
Clear and thoughtful communicator who works well with both internal teams and external partners.
Comfortable working with spreadsheets, inventory systems and e-commerce platforms.
Willing to be hands-on — no task is too small when it comes to keeping things running well.
Enjoys working collaboratively within a small, growing team.

The Kind of Person Who Will Thrive Here
You are someone who notices when something is out of place and takes the initiative to fix it. You enjoy creating structure, keeping things organised and making sure the details are taken care of.

You understand that good operations are often invisible: products are where they need to be, orders go out correctly, the team has what they need, and customers experience the brand seamlessly.

At Something to Hold, you will have the opportunity to take ownership of meaningful parts of the business while helping us build stronger systems and ways of working as we grow.