Customer Onboarding Consultant
Job Description
Company: Total Shape
Location: Remote
Salary: $3,800 – $4,500/month (based on experience)
Job Type: Full-time | Remote | Flexible Hours
🎯 Role Overview
We are seeking a Customer Onboarding Consultant to join our remote team and play a crucial role in delivering a seamless, personalized onboarding experience for our new customers. Your mission will be to guide users through our platform, help them understand how to get the most value from our services, and ensure long-term engagement and satisfaction.
🛠 Key Responsibilities
Lead onboarding sessions for new customers via video calls, emails, and chat
Create personalized onboarding journeys based on user goals and behavior
Collaborate with Product and Customer Support teams to resolve user concerns
Monitor user activation metrics and identify areas for improvement
Deliver feedback to internal teams to enhance the onboarding experience
Contribute to help center content and onboarding documentation
✅ Qualifications
2+ years of experience in customer onboarding, customer success, or similar roles
Excellent communication and interpersonal skills
Tech-savvy and quick to learn new digital tools/platforms
Experience working remotely and independently
Bonus: Experience in health, fitness, or wellness industries
💼 What We Offer
Competitive monthly salary: $3,800 – $4,500
Fully remote work with flexible hours
Access to wellness perks and team fitness incentives
Growth opportunities in a rapidly expanding digital brand
A supportive, health-conscious team environment
To apply, please follow these instructions:
Search on Google for “Total Shape” then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that we have hundreds of applicants competing for the position.
Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using Google Forms.
We will contact you if we believe you’re a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For – Total Shape.
Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.
We will not reply to messages sent to our social media accounts about job applications- all communications from us will only be sent via email.
If you don’t receive a message, please feel free to re-apply after 6 months to another opening suitable for you in our company.
