Part-Time Customer Service & Warranty Operations Executive

BRIXX DERMA
Administrative & Operations Jobs, Marketing
Singapore
October 22, 2026
$800 - $1500 / month
Monthly retainer includes daily customer replies, one weekly warehouse visit and up to 2 extra warehouse visits a month. Any warehouse visits beyond that, and event days, are paid separately. Pay review after 3 months, based on performance. Staff discount on Brixx Derma devices and skincare. Hands-on training on our full device and skincare range.
Part Time
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Job Description

About Brixx Derma

 

At Brixx Derma, we see aftersales service as part of the product, not an afterthought. We’re a Singapore-born beauty-tech brand developing clinically inspired facial devices and professional-grade skincare, sold through TikTok Shop, Shopee, our own store and creator livestreams. When a customer invests in one of our devices, they expect responsive answers and a hassle-free warranty process. We’re looking for someone who takes pride in delivering both.

 

The role

 

You’ll handle customer messages and warranty cases for 2–3 hours a day, 6 days a week, with one fixed rest day. Most of the work is remote, at times that suit you within our reply windows. Once a week, on a fixed day, you’ll go to our fulfilment warehouse in the AMK/Bishan area to receive returned devices, run quality checks and arrange exchanges. You may also make up to 2 extra visits a month when volume or urgent cases require it. Occasionally, you’ll support events such as livestreams or pop-ups.

 

What you’ll do

  • Reply to customer enquiries across TikTok Shop, Shopee, our website and email within each platform’s 12-hour response window, including weekends.
  • Answer product questions and troubleshoot device issues.
  • Resolve order issues such as missing or wrong items, delivery delays and damaged parcels.
  • Assess warranty claims, send return instructions and track returned devices.
  • Run QC checks on returned devices at the warehouse and arrange exchanges.
  • Keep the case log up to date so every case is tracked until it’s closed.
  • Maintain our reply templates and flag recurring product or delivery issues to management.

 

What we’re looking for

  • 1–2 years of experience in operations, customer service or e-commerce support.
  • Highly organised and dependable. You follow cases through to the end without reminders.
  • Clear, friendly written English. Mandarin is a plus.
  • Calm and patient with unhappy customers.
  • Experience with TikTok Shop, Shopee or Shopify seller centres is a plus.
  • Able to commit 2–3 hours a day, 6 days a week including weekends, plus one fixed weekly visit to our AMK/Bishan warehouse.
  • Flexible for occasional events.

 

To apply

Send your CV and a short note on how you’d handle a customer whose device stopped working on day 5 to contact@brixxderma.com.

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