Operations Assistant – Part-Time

Who We Are

Job Description

The Role

You’ll be the backbone of our physical operations — ensuring fulfilment, inventory, and in-person retail experiences are executed with care. This role is hands-on and requires someone who takes ownership and can work independently once trained.

Roles & Responsibilities

Fulfilment & Orders

• Pack and process orders accurately
• Coordinate dispatch and ensure timely delivery

Customer Support

• Respond to customer enquiries via email and DMs in a clear and professional manner
• Ensure customer requests are handled smoothly and followed through to resolution
• Process returns and exchanges promptly and accurately

Inventory Management

• Conduct regular stock takes and maintain accurate records
• Label and organise stock in office
• Assist with stock replenishment at consignment stores

Retail & Events

• Support setup and operations at pop-ups and events
• Maintain product displays and ensure merchandise is well-presented
• Assist customers on-site when required

What We’re Looking For

• Organised and meticulous — you notice when things are off
• Able to work independently and take initiative with minimal supervision
• Comfortable with physical tasks — packing, moving stock, setting up displays
• Clear and professional written communicator
• Positive attitude and genuinely willing to learn
• Flexible availability, including occasional weekends for events
• Prior experience in retail, e-commerce, or operations is a plus, but not required

Working Arrangement

• 2-4 days per week, flexible hours
• Additional hours during events and new launches

To Apply

Please send the following to hello@silk-stories.co with the subject line: Operations Assistant Application

• A short introduction about yourself
• Your availability (days per week / preferred schedule)
• Any relevant experience

Only shortlisted candidates will be contacted. Thank you!